consumer rights

Do you know your consumer rights?
If you have a problem with a faulty product or unsatisfactory service, knowing your rights can mean the difference between getting what you paid for and being ripped off.
The National Authority for Consumer Protection coordinates and realizes the strategy and policy of the Government with regard to the enforcement of Consumer Protection in the country, preventing and fighting against the practices which prejudice consumers’ life, health, safety or economical interests and estimates the efficiency of the market surveillance system for products and services provided.
Taking into account the complexity of the issues, the National Authority for Consumer Protection collaborates closely with any other public administration department which has responsibilities in the area of Consumer Protection, based on specific procedures approved by the Government.
Every day, people throughout the Europe are falling victim to a scam of one kind or another.  These scams come in different forms - letters, email, telephone calls and text messages. It could be an unexpected prize draw or lottery win, or a chance to invest in an exciting new money-making or investment programs.
Beware of the following situations:
Web sites that claim to collect donations for victims for recent natural disasters such as earthquakes or hurricanes. Often the proceeds never reach the victims.
E-mails that pretend to be from widely known charities soliciting money. Again the money may never reach those in need.
Computer viruses watch out as computer security experts caution computer users to remain vigilant against e-mails claiming to contain attached photos of the disaster. Clicking on such files could launch a virus or worm, through they will take all important dates from your computer.
Prize Draws, these mail shots claim that you have won a guaranteed payout or prize. These are increasingly being received all over Europe and again they ask for money first.
Telephone and text message scams, you may be offered a prize of a holiday and requested to telephone a given number to claim your “prize”. But if you look closely you will notice that the phone number is abroad or at an expensive rate.
Foreign Lotteries, these letters saying you have won in a foreign lottery or encouraging you to enter foreign lotteries. They often claim to be linked to the German, Swedish, Austrian, Australian and Canadian lotteries.

Consumer business is a uniquely challenging industry. Today's consumers are more sophisticated with an almost infinite number of choices. The business is more global and its market more dispersed, forcing companies to contend with an almost overwhelming array of tastes, customs and regulations. All of which complicates an executive's responsibility to achieve significant and sustainable growth.
So for now on, if someone gives you a prize at an unknown contest, someone asks you the card’s PIN or any confident dates, don’t do it, think twice!
Remember, the confident dates are not asked through e-mail, phone or any indirect ways, and your card’s PIN is a number known only by you, neither the bank don’t know it!
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